Refund policy
Return & Refund Policy
Wood & Anchor
We want you to be happy with your purchase! If something isn't right, we're here to help.
Regular Apparel
We accept return requests within 14 days of delivery for regular, non-customized apparel.
To qualify for a return:
-
Items must be unworn, unwashed, and in their original condition.
-
Proof of purchase is required.
-
Customers must contact us within 14 days of receiving their order.
Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Custom & Personalized Orders
All custom and personalized orders are final sale, including apparel featuring custom logos, names, numbers, or customer-requested designs.
However, if your order arrives defective, damaged, or incorrect, we'll work with you to resolve the issue.
Damaged or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.
We may request photographs to help assess the issue.
Where appropriate, we'll arrange a replacement, repair, or refund at no additional cost to you.
Refunds
Once an eligible return has been received and inspected, we'll notify you of the refund decision.
Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless required by law or the return results from our error.
Contact Us
For returns, refunds, or order concerns, contact:
Please include your order number and a brief description of the issue.
Nothing in this policy limits your rights under applicable Canadian consumer protection laws.